*Please note that a 15% restocking fee and S&H will be assessed to all returned products, unless the return is because of company error. Please be advised that fashion accessories, skincare, hair care and make up products are non-returnable.
Original Orders Over $100: Merchandise returned in full or partial will be assessed a $5.95 shipping charge, unless the total cost of non-returned items remains over $100.
Certain items including fragrances, aerosols, and nail polish are considered as dangerous goods by the US Department of Transportation (DOT). We use Standard Ground (surface) delivery method for these products. You are advised not to re-mail the contents of the parcel via the Postal Service under US DOT-SP 9275 regulations. Flammable substances contained in these packages may be mailed only by consumers (the addressee) via surface transportation in accordance with 10.13. Full responsibility rests with the mailer to comply with all postal non-postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from you local Postmaster and at the Postal Service's mailing standards website at usps.com
Follow the instructions below:
1. Email us at fulfillment@perfumesnow.com to obtain a reference number. We will email you an Merchandise Ref number (RMA) and instructions for the return within 24-48 hours.
2. Securely pack up the unused item(s) you wish to return or exchange in the original packaging to ship your product. Fill out the approved Merchandise return form that has been emailed or provided to you and include it with your return.
3. We recommend that you obtain a delivery confirmation number and insure your returned package. We are not responsible for packages that are lost or damaged in transit to our warehouse.
4. You need to send the item back prepaid by you within 14 days of receiving it.
5. Mail your return to:
Perfumesnow.com
Merchandise Returns Department
2089- Kodma Place
East Meadow, NY-11554
USA
Exchanges are processed within 7 business days and refunds in 14 business days. S&H charge is non-refundable. Allow at least one complete billing cycle for your refund to appear on your credit card statement. We will notify you via email once your return has been processed. Please note that your financial institution may take approximately one billing cycle to post your refund. If you have any questions about your return, please contact Customer Care.
Claims for damaged items or discrepancies (for example: missing items in your order) must be submitted within 24-48 hours of order receipt. Contact Customer Care by email (CustomerSupport@PerfumesNow.com) or call: 1.888.428.1522, Monday-Friday 8am to 8:00pm Eastern Standard Time. Please retain all packaging material in case an inspection is necessary.
Item Availability. Occasionally Items ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. We will contact you such cases via email or phone to offer alternatives. If no alternates are available, the User’s credit card will not be charged and User will be notified that the order has been rejected.
Fraudulent Use. In order to protect our USERs from fraud, a USER may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport.
