For your convenience, PerfumesNow.com will automatically send you updates regarding the status of your order via email. You can also contact our Customer Care department via email: Customersupport@perfumesnow.com

For you convenience, PerfumesNow.com will send you an email with the tracking number and carrier information as soon as your order is processed and shipped. Please allow approximately 24 hours for your tracking number to update onto the carrier’s website.

You may request a change to your order, provided that your order has not already been sent to our warehouse for fulfillment or shipped. Promptly email us the exact changes to your order and include your web confirmation number to CustomerSupport@Perfumesnow.com. We will do our very best to accommodate your request.

You may request a cancellation of your order, provided your order has not been sent to our warehouse for fulfillment or shipped. Promptly email us your cancellation request and include your web confirmation number to CustomerSupport@perfumesnow.com. We will do our very best to cancel the order, and will send a confirmation upon cancellation. If your account has already been charged, you can anticipate a refund to your account within 5 business days.

In the rare event an item you purchased is on backorder or out of stock, we will send you an email or contact you. If your order contains multiple items we may ship your order partially to expedite your order and give you the option to backorder or cancel the unshipped items. An expected restock date will be provided if available.